Effective Date: 14 November 2025

Penrith Web Developer (freelancer entity – Ting Long Andy Yip, ABN: 46 789 067 828) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (The Act).

We respect your privacy rights and will only handle your personal information as described in this policy and The Act. We may update this policy periodically; we recommend checking it regularly for changes.

1. What is Personal Information?

Under The Act, Personal information is information or an opinion about an individual who is reasonably identifiable.

2. Collection of Personal Information

What Information Do We Collect?

We collect information necessary to provide our web development and related services to you and your business. The personal information we may collect includes, but is not limited to:

Identifiers: Names, physical addresses, email addresses, and phone numbers (including fax numbers).
Business Details: Business categories and general staff contact details (where necessary for the service).
Technical Information: Details about computer systems used or required for the services.
Other: Personal opinions or feedback related to our services.

How Do We Collect Information?

We collect personal information through various means, including:

Direct Interaction: During phone calls, emails, and other direct communications with you.
Business Downloads: Direct electronic downloads of necessary information from your business systems (with your authorisation).
Website Interaction: Via our website forms or analytics tools.

3. Storage and Security

How We Store Your Information

All personal information is stored securely in a protected electronic database.

Secured Servers: The information is stored on third-party secured servers where the third party has no authorised access to the data itself.
Security Measures: While no system is completely impenetrable, we have implemented all reasonable physical, technical, and administrative security measures to help protect the personal information you provide against misuse, interference, loss, unauthorised access, modification, or disclosure.
Access Control: Access to your data is strictly limited to duly authorised staff for approved business purposes via approved computer networks.

4. Use and Disclosure of Personal Information

Why We Use Your Information

We collect and use your personal information primarily to:

Provide Services: Deliver the web development and related services requested by your business.
Communication: Communicate with you about your projects, services, or inquiries.

We will only use your personal information for the purpose for which it was collected, unless you provide your consent for another purpose.

Disclosure of Your Information

We generally only disclose personal information:

To Your Business: To your business, with which you have an existing relationship for the purpose of delivering our services.
With Consent: To a third party only after obtaining your specific consent.
Legal Obligation: Where required or authorised to do so by Australian law.

We will never disclose your personal information to an unauthorised third party.

5. Accessing and Correcting Your Personal Information

You have a right to request access to the personal information we hold about you and to seek correction of that information.

How to Request: To access or correct your information, please contact our Privacy Officer using the Contact Details below (Section 8).
Verification: Suitable proof of identity must be provided before we can grant access or enter into communication regarding your personal details.
Refusal: In certain limited cases, access may be refused (e.g., if it relates to anticipated legal proceedings or the request is frivolous). Any refusal will be explained.
Administration Fee: Penrith Web Developer reserves the right to charge a reasonable administration fee (not less than $100.00) for providing access to your personal information.

6. Overseas Disclosure

Your information will not leave Australia.

We do not disclose your personal information to any overseas party. All personal information and backups are secured within electronic databases located in Australia.

7. Queries and Complaints

If you have any questions or complaints about how we handle your personal information, or if you believe your personal information is inaccurate or we have breached the APPs, please contact our Privacy Officer immediately.

Response: We take all complaints seriously and will respond to your inquiry promptly.

8. Contact Details

Please direct all privacy-related queries, complaints, and requests for access/correction to our Privacy Officer:

Email: penrithweb@gmail.com